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Return Policy

Return & Refund Policy

Cyberox Solutions

Effective Date: 01/01/2026

At Cyberox Solutions, we are committed to delivering high-quality IT services and ensuring customer satisfaction. This Return & Refund Policy outlines the terms under which refunds may be issued for services purchased through our platform.

1. Nature of Services

Cyberox Solutions provides digital and IT-related services, including but not limited to:

  • Web development and design
  • Software development
  • Digital marketing services
  • IT consulting and support

Due to the intangible and customized nature of our services, returns are not applicable once service delivery has commenced.

2. Refund Eligibility

Refunds may be considered under the following conditions:

✔ Eligible Cases

  • The service was not delivered within the agreed timeframe due to our fault
  • The service delivered significantly deviates from the agreed scope
  • Duplicate or accidental payments

✖ Non-Eligible Cases

  • Change of mind after project initiation
  • Delays caused by the client (e.g., lack of required information or approvals)
  • Completed and approved milestones
  • Services already rendered or partially delivered

3. Cancellation Policy

  • Clients may request cancellation before the project begins for a full refund
  • Once the project has started, cancellation requests may result in a partial refund, based on work completed
  • No refunds will be issued after final delivery and client approval

4. Refund Process

  • Refund requests must be submitted via email to: info@cyberoxsolutions.com
  • Requests must include order details and reason for refund
  • Approved refunds will be processed within 7–14 business days
  • Refunds will be issued using the original payment method

5. Revisions & Support

Instead of refunds, Cyberox Solutions offers revisions to ensure client satisfaction, as per the agreed project scope.

6. Chargebacks & Disputes

We encourage clients to contact us directly before initiating any chargebacks. Unauthorized disputes may result in suspension of services.

7. Policy Updates

Cyberox Solutions reserves the right to update this policy at any time. Changes will be posted on our website.

8. Contact Information

For any questions regarding this policy, please contact us:

Cyberox Solutions
Email: info@cyberoxsolutions.com
Website: www.cyberoxsolutions.com